Apparently, Frontier/formerly Midwest does not think the call center problem is serious enough to warrant any kind of changes.

Customer service really needs to be given a higher priority.

Not to mention, the disappearing seat assignment issue when finally reaching an agent regarding your schedule change.

As Blue mentioned, the call center was always a problem. It hit rock bottom in 2008. It's now 2010, with a new owner, and it is reminiscent of 2008.

I welcomed Frontier with open arms, and was hoping for more from them.

Unfortunately, the response is just the opposite.