Can you really say with a straight face that things have gone from "bad to worse?"

Besides the issues with the call center (which certainly is a problem and does need to be addressed) many things have improved from a customer standpoint since Republic began consolidating Midwest/Frontier. They include restored destinations, increased flight options, enhanced frequent flier benefits, better catering, in-flight entertainment, etc.

As a side note, the issues you are experiencing with the call center were occurring prior to the cutbacks in 2008. I remember one particular time back in 2006 when I waited over two hours to speak with an agent. This was during the summer when there were no major disruptions due to weather or schedule changes.