Originally Posted by
Shareholder
. . . The only salvation is that GP agents quickly credit these missing bonuses, but it is a pain to have to audit this program so closely!
So absolutely true, as I note above.
I find myself, at times, waiting a month or so, identifying what went wrong with crediting for the previous month, making a list and calling CS. This has proven a better use of my time, and I hope GP's time, than doing it piecemeal for each stay.
I am not in IT, but it just strikes me that there would be more ways to fool proof the system. For example, when I use the checkin kiosk and request miles, entering a FFN, more often than not it does not get captured. Auto-Crediting lounge closed points should be easy enough, too. That is, (1) if member is diamond and (2) lounge is closed, then (3) credit 2500 points. G1, G2, and G3 bonuses are attached to reservations, and regularly do not get captured.
In my opinion, this is the one aspect of GP that really would benefit from what seem to me to be simple fixes.
I still love GP, and will take it warts and all!