New York seems to be having a major outbreak of bedbugs at the moment from personal residences to hotels to clothing stores, etc ... I keep seeing articles in the paper and on the news and its skin crawling. I'm not surprised this via the NY Times. They aren't the only area having this problem so it was only a matter of time before something like that happened.
I'm curious if the guy sent his note to only the paper or if he actually did something about notifying UA about which of their aircraft has the issue and whether his chair was the only one with a problem ... sounds like he was slow to realize. Major ick regardless but worse if UA doesn't know and has taken no action