Originally Posted by
Guy Betsy
It'll never happen ! ie by the time you get them to admit anything, the 3 or 7 day 'hold' on the card would have expired already.
I think its more human error than the software!
I think aidanc is suggesting that the
system should do the reversing. Likewise it should compensate for the agent error by following the correct logic and not alllowing multiple holds for a single transaction.