Originally Posted by
mrredskin
completed 2-night stay here again on the travelzoo promo. the promo is NOT allowing any starpoints or stay credit to be earned (which was a concern of mine more than a month ago, as stated previously). the front desk confirmed that they cannot edit this, and customers would have to fax or mail in their receipt to get credit for the stays until it would be "fixed" in their system.
Don't you have a reservation number from Starwood? Even without that, I don't see why it should be difficult to fill out a
Report for Missing Stay. There shouldn't be a need to fax or mail in anything.