FlyerTalk Forums - View Single Post - Is JFK always so bad?

Aug 15, 2010 | 9:19 am

#13

avidflyer

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Quote:

Originally Posted by FlyDL757

Interesting points and stories...so my question - WHY CAN'T THEY FIX IT?

I mean really - they need to send these folks to some sort of customer service training. Just building a new terminal won't make it all better....

Look at the majority of DL flight crews, or ground staff in ATL, SLC, MSP.
By and large - Friendly, helpful and generally(in my opinion) embody the DL "Southern Hospitality" style.

They would have to clean house, start over, and pay better. I don't see the CS getting a whole lot better even after the new terminal unless they upgrade the attitudes of their employees (with cash, reprimands, whatever).

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