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Thread: What airline will you never fly again, and why?
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Old Aug 14, 2010 | 12:05 am
  #203  
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Originally Posted by moondog
I've maintained a personal boycott against China Southern for around 4 years. I'm not so hardcore about it that I'd refuse a free ticket on them, but those guys left a really bad taste in my mouth by sending me on an 18-month run around in order to recover funds from a canceled (fully refundable) e-ticket. During that whole process, I learned that they really didn't give a hoot about customer service (the single episode gave me MANY opportunities to evaluate them on this front).
18 months to get a refund I thought the 110 days for AA to refund me was bad (on the subject of this thread I'll still fly them).
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