Thanks for the welcome to Flyertalk Channa, learning as I go, I am certainly not in your league or Mark's...I always tried to use Continental's website to get the booking miles, and I still don't understand quite why they don't give you other possibilities online...i.e. I didn't want to fly through Vegas and connect with Hawaiian Airlines...but that was the only possibilities they offered, and yet I could get other possibilities over the phone quite easily...it's like entrapment...

As I mentioned to Mark, I won't be flying them anymore! And for the two agents of each airline to say that I would have to take it up with the other airline is misleading as well. Thanks for your time! And airlines wonder why there is no customer loyalty...