Hey folks,
Hope you can wade through this rant... I made a reservation over the phone with Continental for an itinerary I could not get on Continental.com, which when I made the reservation over the phone, the agent said they had to charge me $20.00. Fine. At the end of the conversation they tried to sell me a credit card or something, which got me miffed and made me want to charge them 20.00 just for asking that. Anyway, all the way to my destination to Molokai, Hawaii, no problem. When I went to check in for the return trip, however, the agent wanted to charge me $10.00 for my FIRST (and only) bag on Island Air. I said, but this is a Continental codeshare, they never told me about this fee, you did not charge me the fee coming over... why should I pay it? (I am not supposed to pay for luggage, being a "Silver Elite" frequent flier on Continental ?...) They said I must pay the $10.00 and take it up with Continental when I got to Honolulu, and when I asked them to call Continental and check, they would not call Continental. I did pay by credit card, and I did take the agent's name on my reciept. When I got to Honolulu, the Continental Representative checking me in told me that I had to take it up with Island Air. I mentioned that I was going to blog this (which I have never done before), and the Continental agent did a small double-take, but made no further comment. I did a Google search and found this forum...hope I am posting in the right place...

The runaround... Do I have a case for being cranky? I know it is "only $10.00" but I think it is the principle of the thing. This is the kind of small stuff that made me leave United F/F years ago. Now they are joining forces. I can feel it already! Who would you contact? Any ideas? Thanks!
p.s. when in Vegas last year Continental cancelled a flight, was going to put me on U.S. Air...until U.S. Air told me they were going to charge me $25 dollars for my bag. I marched right back to Continental and refused to be put on U.S. Air. I get cranky about stuff like that. Sorry!