Originally Posted by
Row3Acer
snip snip
- - - but unfortunately I was the last person boarding on this short flight.
Getting access to overhead bins is a good reason to board the flight when the announcement is first made. Your profile says you are 1K. Why did you wait to be the last person boarding?
Originally Posted by
Row3Acer
An agent by the door: ‘all overhead bins are full and closed. You must gate-check your carry-ons to get on the flight.’
5C: ‘I have my computer and small bag. I can put under the seat’
Agent: ‘No, you can’t. Do not argue with me’.
5C: ‘but they will fit under the seat. My backpack has a computer. My small bag has crystal glasses. You really want me to check my bags?’
Agent: ‘No gate-check. No flight. You are holding the flight.’
You wrote "agent" by the door. Was it not a flight attendant? If it was an agent, you should have obtained his name and reported him to United. The agent should have known that 5C on the aircraft was first class and under the seat would have accommodated your carry on. It is obvious the agent was on some kind of "power trip" to display such a rotten attitude to a customer. Had it been a flight attendant, most likely your bag would have been put on board considering you were in first class.
Originally Posted by
Row3Acer
At the end, the agent took away my small bag, but the other agent let me carry my laptop backpack. When I arrived at my destination and got my bag from the baggage claim, I immediately opened the bag, two small crystal glasses were broken in pieces.
Am I justified to be upset?
Of course you are justified in being upset. That is why I recommended that you report this incident to United. If you cannot readily obtain the name of the agent who said those things to you, when you write United, you should identify the flight number and date and a description of the employee and let United know that you had been assigned to first class but were denied the right to stow your carry on under the seat in front of you.
Just my opinion.
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