Believe it or not -- Macy*s has treated me well. Their store brand is Metropolis. I purchased a hanging bag from them about 1 year ago. I overstuff this bag like you would not believe (12 days worth of clothing is my record). Well, the inside liner developed a tear by the zipper and I could not zip the bag. Brought it back to them with the receipt and received the cost of the old bag off a brand new bag. New bag = $30. No questions asked.

--Jim