Originally Posted by cotom

I have been refused Skymiles on 2 different international itineraries. Is Delta using false advertising to sell tickets?

ISSUE #1
On 12-07-2009 I used NWA.COM to buy a round trip ticket (leaving May 25 - returning May 29 - on KLM Cityhopper) between Amsterdam and Toulouse, France (Class V) I was NOT informed at the time that these flights would not receive Skymiles. When I complained to corporate I was told that as of March 19, 2010 no credit would be given for V class flights! Had I known that ahead of time, I would have bought a less expensive ticket on another carrier!

ISSUE #2

Using Delta.com, I bought an open jaw international ticket flying from DEN-MSP, MSP-AMS (On July 6, 2010) and returning MRS-AMS, AMS-MSP, MSP-DEN (On July 15). I have received Skymiles for all flights EXCEPT the MRS-AMS segment. I called to complain and was told that my MRS-AMS flight was class T and no Skymiles credit would be given for class T flights!
Even though Delta's Skyteam Partner site (http://skymilesoffers.delta.com/airline_partners.php )states clearly that Class T flights qualify for Skymiles

So it looks like Delta will happily sell you a ticket with international flights without any indication or warning that they are not going to give you Skymiles for those flights - at the same time that they widely advertise that you can earn miles on their airline partners!

I never had this problem on NWA!

I would love to hear any suggestions on how to handle the matter.

(BTW I am Silver Medallion and have over 410,000 actual flight miles on Delta/NWA! This is a FINE way to treat their elite customers. I am now looking into switching my allegiance (and money) to another airline)