Originally Posted by
cotom
I would love to hear any suggestions on how to handle the matter. Should I file a complaint with the FAA and my state's Attorney General?
(BTW I am Silver Medallion and have over 410,000 actual flight miles on Delta/NWA! This is a FINE way to treat their elite customers. I am now looking into switching my allegiance (and money) to another airline)
Maybe you could start by resolving to read all the rules related to the tickets you buy… A silver medallion should know to do that.
Just my opinion, but I don’t think the FAA or attorney general will be interested.
If you are disgusted that DL follows its published rules, you might be better off switching your allegiance as you are threatening to do.
Good luck.