Call 1-877-292-4273 and ask them to investigate it. They will offer to call you back with the results of the investigation in 2 days. 2 days may mean 2 days or it may mean 2 weeks but they will call back and have produce positive results for me on two occasions of missing bonuses this year. Calling the number on the card or any other Chase number or talking to someone in the branch is unlikely to yield a CSR who has the slightest clue what to do about it.