Join Date: Feb 2008
Location: CHS
Programs: Delta, AA, BA, United, Hyatt Globalist, Hilton Honors Diamond, SPG Marriott Gold, Sixt Platinum
Posts: 1,154
Good news Bad news.
I too, had trouble getting all of my 25,000 miles. I did everything required, but after 3 months I was still 15,000 miles short. I signed up in May 2010.
I phoned CSR, was passed around and ended up with "research dept".
They had me fax a copy of my 25,000 Bonus Mile Certificate , with Coupon Code. A week later I had my points.
My certificate does say either 5 debit purchases , or direct deposit must be made within 60 days of opening the account.
Good luck