Hotel Name: Westin Kuala Lumpur
Arrival Date : 21-10-2010
Departure Date : 23-10-2010
Number of Adults :2
Number of Children : 1 (16 years)
Number of Rooms : 1
Room Type : Exec Club Room
Starwood Brand Web Site Room Rate : MYR921.80 per night (AUS319.70)
Company room provider : Other Web Site
Other Company room provider :zuji.com.au
Competing rate : AUS209.60 per night
Are the currencies of the Starwood brand Web site and the competing rate the same? : No
This is the first time I submitted a claim so did so BEFORE I booked. I then received an email
I have reviewed your claim and I am happy to inform you that the information you have provided qualifies for the Best Rate Guarantee offer. so I booked on the SPG site:
Rooms: 1
Adults Per Room: 3
Room Rate: MYR812.00per Night*
Room rate excludes the following:
Service Charge: (10.00%Per Room / Per Night) = 73.20
Tax: (5.00%Per Room / Per Night) = 36.60
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Avg EstRoom Totalper Night*MYR921.80
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Thios is a non-refunable rate (I paid in full on the SPG website)and I sent the conformation number to
[email protected]. I assume they refund the difference? Do they just refund this to my Credit Card?