Originally Posted by
pbr6891
I found the key in getting help from the UA GA / CSR is to take a nice / patient and courteous approach when asking for this ... When situation like this happen the GA/CSR have a lot of unreasonnably unhappy customers on their hands (and yes I know it's their job to handle it) and little things that make things easier do help !
This is so true. I even chat with UA people about how I figure that being nice and helping out (like getting out of the way so they can check in someone to the RCC while still working on your reservation/accommodation or proposing alternate flight routings that might not come to mind immediately) get a lot more positive a response than screaming and yelling. I save my ranting for FT and for the customer service folk. The on airport people are under plenty of stress already and don't need us adding to it.
Originally Posted by
gijoe24jp
I think the 1K Hotel Perk is ONLY extended to 1K who are CONNECTING. I've heard from many people that UA will not offer hotel to 1K if they are at the departing airport.
If it is your origin airport, sure, because they figure you can go home. If it is your destination airport and you are boarding your onward/return flight, they will take care of you. I've gotten car service in lieu of a hotel when it simply made more sense to head back to my girlfriend's house than stay in an airport hotel.
Originally Posted by
Benny8444
I was reading through some old UA info and I wanted to know if UA still provided hotels and meal vouchers to 1Ks who are stuck overnight at an airport because of a weather or ATC delay.
Does anyone have recent experiences with this?
Yes they do. I got both a hotel (choice of Lansdowne and Hyatt Dulles, took Hyatt because it is much closer to the airport and actually has nicer rooms) and a $15 voucher (covered all by $4 of the overpriced, but tasty breakfast buffet) along with amazing rebooking help during a recent mis-connect at IAD.