Originally Posted by
BearX220
Yes. It looks like Travelocity published a mistake rate the hotel later revoked. I agree Travelocity's guarantee is meaningless. But that doesn't mean Travelocity should be on the hook for the difference between $22 / night and the actual rate the hotel will charge freddo. They did this right thing by contacting you, and a $25 voucher, while small, shows at least some customer service impulse. There are plenty of online TAs that would have done nothing.
It's sad that we're so jaded that we allow companies to lie to us, and then defend them for it! Companies should honor their promises; I only wish it were possible to force them to do so.
Given its own guarantee, Travelocity should take care of any difference between the amount quoted & confirmed and the amount the hotel charged. So, no, they didn't do the "right thing." The "right thing" would be to honor that price; the wrong thing is to confirm the price multiple times and then do nothing when it's not honored.