Delta Air Lines
Baggage Service Office Survey
We're very sorry about mishandling your baggage. Please take a moment to provide feedback concerning your Baggage Service experience.
1. Please rate your experience with the baggage service office agent:

1a. Sincerely apologized for the inconvenience and showed empathy throughout the transactio
Excellent Very Good Good Fair Poor

1b. Knowledgeable and efficient in handling your claim
Excellent Very Good Good Fair Poor

1c. Made eye contact and respectfully addressed you by name
Excellent Very Good Good Fair Poor

1d. Set realistic expectations regarding bag arrival and delivery or related customer service
Excellent Very Good Good Fair Poor

2. If reimbursement for out of pocket expenses was offered or requested, how clearly was the policy explained?
Excellent Very Good Good Fair Poor

3. Has your missing baggage been recovered?
Yes No

4. During your experience, the staffing in the baggage service office was
Excellent Very Good Good Fair Poor

5. If your baggage was delivered, did the delivery company contact you prior to delivery?
Yes No

6. Please rate your satisfaction with the baggage delivery company (if applicable)
Excellent Very Good Good Fair Poor

7. Did you use delta.com to track the status of your bag?
Yes No

8. If you contacted Delta's Baggage call center, please rate your experience with the call center representative:

8a. Sincerely apologized for the inconvenience and showed empathy throughout the call
Excellent Very Good Good Fair Poor

8b. Knowledgeable and efficient in handling your call
Excellent Very Good Good Fair Poor

8c. Set realistic expectations regarding bag arrival and delivery or related customer service
Excellent Very Good Good Fair Poor