Originally Posted by TechCrunch
The newer crop of airlines understand that happy employees tend to make good employees. Southwest, JetBlue, Virgin America – I’ve had recognizably positive moments on all of these airlines. Sometimes just from an employee who went slightly out of their way to do something right.
But Delta, oh God that airline sucks....
I should see if this guy would want to take over my blog.
Originally Posted by TechCrunch
... and I’ve charged back the entire flight on my credit card ...
^ ^ ^
I wish more people would do this when airlines are negligent. The more airlines have to fight for their money (and maybe not get to keep it
), the quicker they'll learn to do things right the first time.