I really wish the higher ups at Delta would read his post...the most important part is at the end where he says:

"But what I’d wish would happen is that some of these super expensive management consultants that are advising the airlines would just tell them one simple truth – I can live with no leg room, no food, dirty bathrooms and long delays. I can even live with lost bags.

If only a flight attendant, or baggage person, or whoever, would just commiserate with me for one moment. Maybe smile and say they’ll try their best to help. But until all that bad energy is gone, and the airlines have employees that don’t stare daggers at their customers, I’m out."

So much of what is wrong with air travel is hard or expensive to fix...providing basic customer service is EASY and CHEAP...would it have been that hard for the person at the luggage counter at SEA to say:

"I'm sorry your luggage didn't make it and for the inconvenience this will cause you."

On a side note...

So much for SkyPriority that all the first class luggage didn't make it! Nice...