The call center agents are in there new place in our Milwaukee hangar, also they're finishing up the call center move in Denver. I think the main problem with the wait times is the way schedule changes are handled, the communications are usually sent out around the same time. Meaning that everyone calls in at the same time. So when everyone is is trying to call in about their schedule change, so is everyone else, leading to long wait times.

We are currently in the process of helping to reduce wait times by improving the schedule change process. However this may take a couple of months. Remember we're still merging and working on the high level technology issues. Thank you for holding in there!