Flight/Origin-Destination: AC159
Date: Aug 6 2010
Cabin: J
Status: E
Pre departure
Was check in quick and efficient? N/A Connection
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? Boarding delayed by about 10min. Didn't hear anything until GA walked down aisle with radio making call to someone to say that the final FA had made it
Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Was only about 5min delay pushing back.
Was the IFE activated on the ground? Yes, and the moving map worked (as much as it does) on this flight!
Was a pre-departure beverage offered on the ground? Yes, water/OJ
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Paper offered, menus distributed, but meal order not taken until in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 1hr 45min
How was the quality of all the meals? Cannelloni, good
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes, until they turned off the cabin lights. Service was sparse from then until about 30min from landing. At that time they came through the cabin doing a water/OJ service like pre-departure except with glass glasses instead of plastic. Don't remember ever having this before, but it was appreciated.
Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A
Overall experience/any other comments
Very good flight. During the period when the cabin lights were out there were no 'wake up calls' from the flight deck to update the trips status. This was very nice considering the majority of the J cabin was napping/sleeping.