Flight/Origin-Destination: AC 923 MCO-YYZ
Date: Aug 3rd
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes (non-alcoholic)
Did crew offer to hang your jacket? n/a
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No and no
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 45 minutes
How was the quality of all the meals? Unacceptable - breakfasts are in need of significant improvement. Also my travelling partner requested a special meal that was marked on the manifest but not loaded by AC's catering company

Did the cabin crew continiously top up the beverage of your choice throughout the flight? No

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes

Overall experience/any other comments

Pleasant flight (except for the meal mixup)