Flight: 017 YYZ>YVR>HKG
Date: Thursday, July 29, 2010
Cabin: J
Status: Elite
PRE DEPARTURE
Was check in quick and efficient?
-Yes
Did you use priority security (if eligible) and if so, was it quick and efficient?
-Used the Nexus line which was quick and efficient
Was priority boarding offered (if applicable to your status) and efficient?
-Yes
If there was a delay, did the gate agent provide timely updates?
-N/A
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ONBOARD - J CABIN
Were the crew professional & well groomed?
-Yes
If there was a delay, were you provided with timely updates?
-Delay before push back, we were provided with timely updates
Was the IFE activated on the ground?
-No - mine wasn't working. Service director ensured that he reset the system once we got up in the air. Because safety video didn't work, I received my own personal safety presentation
Was a pre-departure beverage offered on the ground?
-Yes
Did crew offer to hang your jacket?
-Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
- Newspapers, menus, and meal orders taken on the ground. Meal orders taken on the ground -- not by status
Did crew offer a hot towel prior to the meal service?
- Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
- 1 hour? Not sure
How was the quality of all the meals?
- Cannelloni -- very good for the airplane
- Salmon -- dry
- Beef(YVR>HKG) -- very good
Did the cabin crew continiously top up the beverage of your choice throughout the flight?
-Yes
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POST DEPARTURE
If you have checked baggage, did it arrive within reasonable period of time?
- NO
- Our priority bags were one of the last to come out
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OVERALL EXPERIENCE / ANY OTHER COMMENTS
- My wife and I thoroughly enjoyed our first experience in International Executive First.
- While we didn't use them, the noise cancelling earphones looked flimsy
- Cookies were brittle and were not hot, fresh and gooey tasting!