This is what seems unusual to me as well; two things come to mind when considering the matter.

In post 31, poggs says 'My wife is still upset by the whole fiasco, demanding that BA be held to account for her distress....' - it seems a long time to hold on to a matter that whilst unpleasant at the time did have an ultimately happy ending, that of the poggs family travelling back to EDI safely.

And I wonder how much time and energy someone might devote to the matter? Let's say 100 hours, perhaps 150. Let's say a person's time is worth £20 an hour, plus or minus a fiver an hour. That's a substantial sum that could have been earned at work or almost a week spent on a quarrel with an airline that could have been spent with family or friends.

Everyone has the right to choose how they spend their time, and certainly if no one ever made a complaint and suggested ways to improve matters then changes for the better might not be implemented.

But there are occasions when one has to bow out and say my life / time is worth more than the effort made here and this is a battle I no longer want.