Originally Posted by
af fp
Not sure which I like better: the AF music or the DL advertising while you wait. In both cases the service is quite bad. Let's hope for progress, eg the elite line!
I prefer the AF music (which I actually sort of like). However, my main fear is that people will take even less responsibility for problems because they'll be dealing with another airline. Their incentive to provide good customer service will be even lower than before. Yikes...