Originally Posted by
dastonm
I find it a shame that, having invested so much in the basic hard product - ie, the seat and unit - the general experience of travelling in CW is let down by abysmal cleaning of the aircraft and minor things like the afore mentioned condition of the toilet cubicles.
Could n't agree more. Aside from the odd bad apple crew - too many of the seats just are n't clean: An under seat tray full of congealed brown gunge had been 'missed' by the cleaners on last flight (cleaners bought back on board by crew to resolve this and other issues elsewhere). Food detritus, layers of sticky dust and general filth all seem too common when I use BA long haul every 3-4 weeks. The contrast with CX on LHR-HKG (in J) last week could n't be sharper. QF, AA, AY all run cleaner, better maintained J (and F) cabins than BA, imho.
BA need to get a grip on their seat maintenance, still dreadful wobbly avod (still goes down way too much), food (truly the worst of the european flag carriers in long haul J - with too much quantity of choice being the trade off for quality), and cleaning.
In the latter case one wonders if BBA Aviation's margins (they own ASIG who do a lot of BA cleaning - especially at LHR) have not come at the cost of quality to BA.
I suspect BA need to manage this relationship better. Thoughts anyone?