Originally Posted by
notquiteaff
Stuff happens. I'd always recommend reviewing credit card statements to catch these and other issues (like the fraudulent charge from an online perfume store on my card recently).
Did they tell you that it would take two months to get the refund? If so, I would have told them that that is not acceptable to me (and I see no logical reason for why it should take them two months to accomplish this), and that they either refund it within a week or I am going to simply dispute the charge with VISA/MC/Amex. And if they didn't tell me it would take two months, I'd still dispute it after not finding the refund within a month, with the assumption that another mistake was made.
As for compensation... I am not a big fan of compensation when no real damage was done -- would you expect to compensate the hotel if you made a mistake and dropped/smashed a plate at the breakfast buffet?
Running 2-digit credit cards, private and business prevents being able to do immediate and thorough checks. And after all it shouldnt be needed, especially if cards have been used at "secure" loactions. They told me it takes 45 days to refund, but they might have meant maximum 45 days (and this was 45 days after the transaction, because I didnt discover before).
Waiting 45 days more, instead of going through the additional hassle to dispute I suppose its not worth my time.
Regarding compensation there is a clear distinction between a private person and a professional business. Im my opinion businesses that repeatedly charge wrong should loose their license to use that card. As a business they have to calculate with a few broken items etc, and we are all paying for this, thus no need for compensation. This is like an insurance. IMHO the business should definately compensate in some way, depending on how much the wrong charge is. Its all about goodwill, not what Im legally entitled to.
When doing business- customer is GOD, and I will always compensate if I do something wrong towards a customer.