FlyerTalk Forums - View Single Post - Terrible experience with Malaysia Airlines
Old Aug 3, 2010 | 11:11 pm
  #37  
payam81
 
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,724
Originally Posted by meFIRST
WOW! Someone from MH actually reads flyertalk. Welcome Tengku Azmil.
I think it will serve Malaysia Airlines well to follow flyertalk, both the good and bad.

It is my sincere hope that Malaysia Airlines will reinvent itself. I have been harping this for a while. Namely :

- Join an Alliance (my hope is that it is Skyteam or Star. I personally loathe Oneworld, esp BA and AA). Though the likes of Emirates think an Alliance is not necessary, I think most people here will disagree.

and

- Interior update, closer to your competition (SQ and TG)

The hard product needs help (the lounge in KLIA is a little dated), the soft product (i.e the service) is quite outstanding.
No way on MH being admitted to *A. SQ and TG will never allow it and there is little strategic sense in having MH in *A as it will not extend the reach or add any useful route extensions. *A's focus is in expansion in the middle east and India at the moment to keep EK at bay and surrounded.
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