WOW! Someone from MH actually reads flyertalk. Welcome Tengku Azmil.
I think it will serve Malaysia Airlines well to follow flyertalk, both the good and bad.

It is my sincere hope that Malaysia Airlines will reinvent itself. I have been harping this for a while. Namely :

- Join an Alliance (my hope is that it is Skyteam or Star. I personally loathe Oneworld, esp BA and AA). Though the likes of Emirates think an Alliance is not necessary, I think most people here will disagree.

and

- Interior update, closer to your competition (SQ and TG)

The hard product needs help (the lounge in KLIA is a little dated), the soft product (i.e the service) is quite outstanding.