Originally Posted by
travelkid
Checked out from GH xxx, no problem, folio OK. But later at home noticed they had charged breakfast for 2 despite diamond status (as they knew as I was upgraded but no lounge access).
Charged roughly 85 USD without notifying
E-mail solved it, but refund more than 2 months after charge- and it was by pure luck I managed to prevent the "theft".
Do you think I should get some compensation other than an apology?
Is this in any way acceptable?
Stuff happens. I'd always recommend reviewing credit card statements to catch these and other issues (like the fraudulent charge from an online perfume store on my card recently).
Did they tell you that it would take two months to get the refund? If so, I would have told them that that is not acceptable to me (and I see no logical reason for why it should take them two months to accomplish this), and that they either refund it within a week or I am going to simply dispute the charge with VISA/MC/Amex. And if they didn't tell me it would take two months, I'd still dispute it after not finding the refund within a month, with the assumption that another mistake was made.
As for compensation... I am not a big fan of compensation when no real damage was done -- would you expect to compensate the hotel if you made a mistake and dropped/smashed a plate at the breakfast buffet?