<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ESpen36:
That message was an automated response. You get them when you email AA.com web services, Customer Relations, or Admirals Club Customer Service, in my experience. Basically it tells you that they have received your message and are forwarding it to a "specialist."</font>
If you say so..... though in my experience, I've never had an automated response that had a person's name at the bottom (which this did). Also, the ability of their automated response system to automatically parse the text of my message and discern what it was about - which was only in the body of the message - and specifically refer to that in the body of their response, was pretty impressive. :-)