CSRs
Somthing to keep in mind, I would take any general inquiry with a CSR as more likely to contain falsehoods than knowing the truth. Instead of saying they don't know, they'll just make up a bunch of ****.
That said, those of you who applied and called to ask SPECIFIC bonus information to be read back to you, thank you for contributing. I would suggest to anyone, volunteer NOTHING and force them to find the promos and read it back to you if you're approved. Far too easy for a CSR to simply agree with you and get you off the phone.
Sorry for the rant, but Citi has horrible front-line CSRs that spread misinformation.