Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
Programs: DL DM MM, BIS 2.5MM, EK Gold, SQ Gold, Marriott Gold, HH Gold, OW Emerald, HY Globalist
Posts: 5,515
Many, many, MANY clueless agents when it comes to booking on VA. I successfully booked 2 Business Class tickets on VA for October but it took 4 agents to do it. Here is my story, in short:
First agent told me, repeatedly, I was wrong and mistaken; that in fact there was no way to redeem miles on VA and I was a very confused individual.
Second agent did it, but booked me in Economy (F) on VA=Coach.
Third agent booked me in Business but according to the fourth agent...
She did it wrong. Fourth agent had to reissue the ticket correctly by following the procedure VA wants but admitted this was his first VA ticket.
Time spent on the phone in total: 2 hours and 7 minutes.