Originally Posted by TSORon

Because your belief is not true. The poll’s prove it. Most people have a quick and reasonably pleasant experience at TSA checkpoints, given what is required.

The thing is that those who do have a reasonably pleasant experience are usually never heard from again. It’s the ones who don’t that we hear from most often. It’s human nature that it’s easier to complain about something than to compliment. A reasonably pleasant experience is what they expect, and there is no reason to remark upon such happenings, but if it is not what they get then complaining is the very least that they can do. Of those who do compliment the service, rarely do they do so in writing. And it’s easy to forget what an experience one expects, but let it be an unpleasant experience and that sticks in the mind.

While I can understand how you might be of that belief, it’s just not factual.