Originally Posted by ebzed

A Friend of mine was flying yesterday in Economy (ticket was S class),
Called EL-AL to make sure he can get to the lounge (Invested 60 Points on
my best friend to work...)

Then tried to get him a good seat, First try was bad, Since he booked the ticket from now to now, all good seats were taken, so he was in a middle seat.
Then EL-AL called me to say they managed to get him 45H which is an Aisle Exit row and that they will continue to work on a better seating.

He got to the lounge everything was nice, Then i was informed that they found him a better seat and he was upgraded to business (no points were taken from me, and as far as we know no points were taken from him as well...).

This guy is even not a silver in EL-AL...

This is what i call a good service...