Originally Posted by
LilZeppelin
We stayed over Memorial Day and the experience at California Market was truly bad. Both the server and the hostess were extremely rude both days we ate there (that is before we wised up to order room service). On the Memorial Day the manager confided in us that some of his people just called in sick like they always do on holidays, and the wait times were very long. While having lunch, we changed the table as a nicer one as it became available and the server canceled our order - because he thought we left (despite of our moving only to a next table!). The manager tried his best to rectify the situation, but you could see how sour labor relations were contorting customer service.
When we stayed there a couple weeks ago, I thought the service at Pacific Edge was fairly mediocre for the prices they charge. Not outright rude, but just not very caring. Server never came back to ask if the food was okay or if we needed anything (I'd have loved some salt and pepper), never checked if I wanted a refill (or another, more likely) diet coke.
The California Market breakfast, on the other hand, was a fairly good experience. Got my coffee refills un-prompted, no wait for a table, overall friendly staff.
The lounge service was good, too. That's where we'll be having dinner again the next time. Same view at 1/4th the price of the Pacific Edge
