Just call 877-292-4273 and politely explain it to them and ask them to investigate it. They should offer to call you back whiten a couple of days with the results of the investigation. The first time. (in April) "a couple of days" turned into two weeks but they did eventually call back and the miles did post with no further intervention after getting absolutely nowhere by calling customer service and secure e-mail. Customer service and secure e-mail are less than worthless on non-posting miles issues. The second time. Last week. Second account this year. I went strait for the 877-292-4273 number. This time the miles posted 2 days after I called and they called me back a day after that to tell me my miles "would be posting". That was all just last week.