I agree
I always get great service from reservations.
They always able to solve problems that a travel agent do.
I book most of my flights alone and they are doing a great job.
in the air: Took my son to BCN Sunday morning and we got F class service
on the small 737. All the F/A where acting like it was singapore F class.
On the way back on Monday night we got the worst F/A in Elal
99% I am very happy with Elal so this last flight was the 1%
No one is perfect
LiorM