I didn't assume that the booking class is the same - I assumed that the "carrier's booking class of service" is what is reflected on my bill of sale. I didn't say I'm right, just that that's how I read this statement - it's open to a wide range of interpretation. If you bought a 50 inch flat screen tv with a receipt that reads "50 Inch Flat Screen TV", but were then delivered a 50cm screen, would a disclaimer on the company's website saying "the actual size of the tv is based on the manufacturer's units of measurement" absolve the seller of their responsibility to delivered what was promised?

In any event, I'm glad CO has at least expressed an intention of posting the conversion, but they could start with something as simple as adopting United's disclaimer.

When multiple OPSC agents are unaware of this rule along with a plat with 700,000+ lifetime miles, what hope does the average customer have? Perhaps the average, non-FT customer doesn't even know there is a EQM difference between a B fare and a V fare, and therefore would have never even noticed this discrepancy.