Originally Posted by BryanIAH

I recently flew UA on a trip purchased with an e-cert. I canceled the ticket (trip in vain) and requested a refund, but they said that I could not get the cash portion of my ticket back due to the e-cert.



This email was received on 7/24 and I have not received an email with the compensation link. Is this delay normal? If not, which department should I contact?

Thanks!