Originally Posted by
SCLflyer
they told me all flights on ALL airlines were full or even overbooked, and considering that I was going to be there only for 3 days, cutting it to two or one and a half sounded really bad...
I have to say that customer representatives in EWR and BOS were super...friendly, understanding and apologetic on the situation
Who is "they" and which customer representatives are you referring to? UA or CO?