Interesting points... I'm Premier Executive with United, and although I rarely fly them (i got where I am thanks to SAS), I must say that the attitude of this particular GA gave me a very bad impression on their customer service approach.

Just to answer some questions above... this was the second segment of the e-ticket... the first segment was EWR-BOS. I was flying on an award ticket, and I don't know if this could have an impact either on my priority to board and/or the compensation that I could expect.

I am at least expecting from United to have all my miles and taxes refunded.

I have requested to continental a proper refund as well, since it was because of them that I spent 10 hours traveling and getting not one mile away from where I had started that same day. My question is still how "proper" is defined in the US.

Thanks to everyone!