Intentional Slowdowns at WTMD to Encourage WBI Use
Arrived at SJC this morning and the usually quick security line was at a crawl. Seems only two WTMDs instead of the usual half dozen on a normal Monday were open. After the TDC, people were backed up two dozen people deep with stuff in bins and shoes off. There was at least a one minute lag between the time someone stopped in front of the WTMD before they were permitted to go through. Being early, people were tired, kids cranky, and frequent travelers guessing at what was going on.
Soon the call went through that people are "lucky" because they were opening up the new scanners. Eager people jumped at the chance and soon people made a run for the WBI. Eager parents shuffled their kids to the backscatter machines. Overall, the system was much slower than the WTMD. In addition, items that usually went through the WTMD like wallets, papers, etc all had to be removed which further slowed things down and made the backlog worse once airside. To the non-frequent flyer, things got "better" because they were presented with a screwed up act to make the new scanners seem like a attractive option.