Originally Posted by crcmtt

But, doesn't "within and between North America (excl. Hawaii) and Caribbean, Mexico, Latin America, etc.." seem to imply that these routes are eligible for an upgrade.

Guess that's why we were confused....DL specifically excludes some S. American cities from upgrades, but the wording seems to imply that other S. American cities would be eligible.

We were happy to have the UG..especially considering that our return flight was a disaster. Flight cx because gate gourmet truck hit the airplane while loading in STT..barely made next flight (overbooked), almost missed connection in ATL, and then arrived in MEM to lost luggage.

Thanks for the info..even though I am admittedly still a little confused!