Well I hope they get the systems sorted to change my DUB-LHR leg from waitlisted to confirmed. Incidentally, I had a very pleasant experience booking my reward with Anush. He was very helpful and knowledgable. Is the ICC actually improving or am I being lulled into a false sense of security?

Edit: It seems like BD aren't the only ones to have IT problems. My father just rang More Than insurance (their call centre is also based in India coincidentally) and their systems are down. I take all of my criticisms of BD's IT back. Well some of them anyway