Originally Posted by
channa
I wouldn't be so sure. The ICC is not bad really. I often find them to be more empowered than the CO Elite line.
They're fine if you're willing to spoon-feed them everything point-by-point, correct their obvious geographic and space-time continuum problems or are looking to manipulate the system. Being empowered doesn't mean being good. There is a difference between simply doing whatever the customer wants and doing the right thing.
Originally Posted by
belynch
Not saying CO is better than UA, I'm just saying that if you want to play in the mud when it comes to US-based airlines and customer service, everyone gets dirty.
@:-):-:@:-)
Originally Posted by
channa
CO is certainly capable. You just gotta get the right person. Were they able to lift his UA e-ticket, too? If so that's 100% compliance with Star Alliance rebooking protocol, which is excellent.
Something that UA apparently was no in compliance with in this scenario. Everyone screws up from time to time. I'm not entirely convinced that the numbers are as skewed as you seem to lead with in most cases.