Originally Posted by
cordelli
I have never heard of elites getting priority boarding on a shuttle bus for any hotel chain. It's possible it happens, but I've never heard of it, nor would I expect to get it.
Not to be rude, but you did more than just show your card to the driver in the other people's waiting eyes. You had to try to cut in front of all them to get to the driver, so it's understandable they were a bit upset. If they have been waiting an hour for the shuttles, the last thing they want is somebody (rightly or wrongly) just skipping up to the front of the line past all of them.
It may have been worth mentioning to the manager at the hotel if they were hotel employees, or they could have brought it up with the shuttle company if they were not. But at times like that, the shuttle drivers know full well anybody waiting that long isn't tipping no matter how nice they are, and after a few trips with a busload of angry people, it rubs off on them.
I have never heard of hotel customers on any chain getting priority either. I figured it wansn['t like airlines with higher tiers getting priority treatment and on airlines they do boarding calls. The first time the shuttle was boarding and was almost full and just asked the driver and he acted clueless. Second time I was in the line and went up and asked leaving my luggage in the line (I knew if I was told no I was just going to grab a cab than wait any longer since they only had 3 van sized shuttles running and DTW has two different terminals). I have no status on Delta any longer but am a delta club lifetime member (I was able to get the status when NW had it and was a road warrior) and they were great about rebooking me but people were3 coming in out of the concourses that had no DL status and weren't club members getting rude with the desk staff because they would only accomodate skyclub members. People were complaining about that as well that weren't members (the sky club was great, they got me as a non-dl status into first on a 10:15 newark flight) of the skyclub they werne't accomodating them.
I am not sure why the dimaond desk told me that. I got through to the GM this morning (also to compliment the great FD staff as well as complain) and the hotel refunded the stay under HI's guarantee and I would have been happy with just the cab fare refunded (and didn't even want that if the diamond desk would have told me the correct info).